Refund Policy

Sugar and Shelby Return & Refund Policy

Effective Date: [07/27/25]

At Sugar and Shelby, we want you to love your purchase. If you are not completely satisfied with your order, please review our return and refund policy below.

1. Returns

• Due to the personal care nature of our products (such as sugar scrubs and skincare items), we can only accept returns of unused, unopened items in their original packaging.

• Returns must be initiated within 14 days of delivery.

• To start a return, email us at [sugarandshelby@gmail.com] with your order number and reason for return.

2. Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

• Opened or used products

• Items marked “Final Sale” or “Non-Returnable”

3. Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within [7 business days].

• Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or damaged item).

4. Damaged or Incorrect Items

If you receive an item that is damaged or incorrect:

• Contact us at [sugarandshelby@gmail.com] within [7 days] of delivery.

• Include your order number and photos of the product/packaging.

• We will replace the item or issue a refund at no additional cost to you.

5. Exchanges

• At this time, we do not offer direct exchanges. If you would like a different product, please return the unused item (if eligible) and place a new order.

6. Return Shipping

• Customers are responsible for return shipping costs unless the item arrived damaged or we made an error.

• We recommend using a trackable shipping service as we cannot guarantee receipt of returned items.