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Sugar and Shelby Shipping Policy

Effective Date: [07/27/25]

At Sugar and Shelby, we’re dedicated to getting your orders to you quickly and safely. This Shipping Policy explains our shipping options, timeframes, and procedures.

1. Processing Time

  • Orders are typically processed within [1-2 business days] after payment is received.

  • Orders placed on weekends or holidays will be processed the next business day.

2. Shipping Rates & Methods

  • We currently ship to: [List regions/countries you ship to – e.g., U.S. only, or U.S. & Canada].

  • Shipping rates are calculated at checkout based on your location and order weight.

  • Available shipping methods may include:

    • Standard Shipping (Estimated delivery: 3-5 business days)

    • Expedited Shipping (Estimated delivery: 1–3 business days)

3. Delivery Estimates

  • Delivery times are estimates and may vary due to factors outside our control (e.g., weather, postal delays).

  • We are not responsible for delays caused by shipping carriers.

4. Order Tracking

  • Once your order ships, you’ll receive a confirmation email with a tracking number (if applicable).

  • You can track your shipment via the carrier’s website.

5. Shipping Restrictions

  • We do not ship to P.O. Boxes or APO/FPO addresses unless otherwise noted.

  • Some products may have shipping restrictions due to local regulations.

6. Lost, Damaged, or Stolen Packages

  • Sugar and Shelby is not responsible for packages lost, stolen, or damaged during transit.

  • If your order arrives damaged, please contact us within [7 days] of delivery with photos, and we’ll assist you with next steps.

7. International Shipping 

  • Customers are responsible for any customs duties, taxes, or fees imposed by their country.

  • Delivery times for international orders may vary significantly.

8. Questions

For shipping questions, contact us at:
📧 Sugarandshelby@gmail.com

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